Frequently Asked Questions
Clear answers about profile delivery, wallet funding, credentials, refunds, and support.
Ordering & Delivery
Create orders correctly and understand each delivery state.
Open Profiles, choose Launch New Profile, paste one Facebook profile link per line, then submit the order. Each profile starts in
checking while the system validates the link and prepares it for processing.
Submit direct Facebook profile links only. Do not submit pages, groups, search results, shortened links, or the same profile link twice. Invalid or duplicate links can be rejected before work starts.
The normal flow is
checking -> checked -> working -> worked -> finished.checking: your submitted link is being reviewed.checked: the link passed review and is waiting for active work.working: the profile is actively being processed.worked: work is complete and the profile is in the stabilization wait.finished: delivery is ready and credential unlock can be requested.deadorrejected: open the profile card for the available fix, replacement, refund, or support action.
Delivery depends on queue volume, link quality, profile availability, and add-ons. Statuses update automatically as work moves forward. After a profile reaches
worked, it may need to complete the configured stabilization window before it becomes finished. Credentials & Profile Actions
Know when credentials unlock and what to do when a profile needs attention.
Credentials are available only after the profile is
finished. Use the credential unlock/request button on the profile card. If your email is not verified or the linked account health check fails, unlock may be blocked until the account is verified, fixed, or replaced. Dead means the linked account is no longer usable or needs replacement. Rejected means the order could not be completed, often because the link is invalid, duplicate, unavailable, or outside the allowed rules. Open the profile card first because the correct rebuild, replacement, refund, or support action appears there.
Speed Up prioritizes a profile in the workflow. Insurance adds extra coverage time after delivery. Prices, covered hours, and availability are shown on the profile card before purchase, so review the card before confirming.
Cancellation and refund options depend on the profile status, refund window, previous refund state, and admin rules. Some profiles can be cancelled in early review, while rejected or dead profiles may show replacement or refund actions. Use the buttons on the profile card when they appear.
Open Premade Profiles to buy profiles that are already prepared for sale. Review the visible details, price, and coverage before purchase. After payment, the profile is attached to your account and follows the same credential and support rules as other delivered profiles.
Wallet & Payments
Fund your wallet, track invoices, and resolve pending deposits faster.
Use the Wallet page to create a top-up invoice or crypto deposit. Send the exact amount shown and keep the payment reference. Wallet credit happens automatically when the invoice, webhook, or blockchain confirmation rules match the payment.
Most NGN delays happen when the amount, destination bank account, sender name, transfer reference, or session ID does not match the invoice. Open the invoice, save the session ID if you have it, and use the report/support option if the invoice still remains pending.
Bitcoin payments are checked by address through Blockstream. Send to the exact address shown on the deposit, use the network shown on the invoice, and wait for the required confirmations. Sending to the wrong address, using the wrong network, or sending less than the requested amount can stop automatic credit.
First confirm the transaction is visible on the correct network explorer and that the output address matches your deposit address. If it is still pending after confirmations, open Support with the deposit ID, coin, network, amount, transaction ID, destination address, and screenshot if available.
Account & Support
Handle verification, plans, notifications, and support tickets.
Email verification protects sensitive account actions. Depending on current settings, deposits, purchases, refunds, referrals, support tickets, and profile credentials may require a verified email before they can continue.
Yes. The site sends notifications for important profile changes, including rejection and credential readiness. If email delivery is configured and enabled for your account, the same important updates may also be sent by email.
Profile order capacity is unlimited for every user. Insurance plans control included free coverage hours and related plan benefits. Open Insurance Plans to compare the current coverage options before upgrading.
Include the exact record ID and a short explanation. For profile issues, include the profile ID and current status. For payment issues, include the invoice or deposit ID, amount, date/time, method, bank or coin/network, reference number, transaction ID if crypto, and screenshots when useful.
No answers match your search
Try a different word, or open a support ticket and we will help directly.
Open Support TicketCommon Fixes
Payment pending: check the invoice or deposit status, then keep the reference or txid ready.
Credentials locked: confirm the profile is
finished and your email is verified.
Profile rejected or dead: open the profile card first and use the visible action button.
Best Next Step
Before You Order
Use valid Facebook profile links only.
Keep enough wallet balance for all orders and add-ons.
Do not submit the same profile link twice.
Save payment references until your wallet is credited.
Payment Checklist
Send the exact amount shown on the invoice or deposit.
Use the exact bank account, wallet address, coin, and network shown.
Keep the invoice ID, deposit ID, session ID, reference, or crypto txid.
Still Need Help?
Open a ticket with the profile, invoice, or deposit ID so support can find the exact record quickly.
Open Support Ticket